Privacy Policy

1. Introduction

1136 Residence ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and share personal data when you visit our website, make a reservation, or stay at our property located at Plot 1136, Cadastral Zone B05, Utako District, Abuja, Nigeria.

We comply with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act (NDPA) 2023.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity Data — Full name as provided during booking.
• Contact Data — Email address, phone number.
• Booking Data — Check-in/check-out dates, suite preferences, number of guests, special requests, and service add-ons.
• Payment Data — Transaction references and payment method type. We do not store your card numbers — payments are processed securely by third-party processors (Paystack, Flutterwave).
• Technical Data — IP address, browser type/version, time zone, and operating system via standard web server logs.
• Usage Data — Pages viewed, booking flow interactions, and currency preferences stored in your browser's local storage.

3. How We Use Your Data

We process your personal data for the following purposes:

• Reservation fulfilment — To process, confirm, and manage your booking.
• Communication — To send booking confirmations, check-in instructions, cancellation notices, and administrative messages.
• Payment processing — To initiate and verify payments through our payment processors.
• Service delivery — To prepare your suite and fulfil requested service add-ons (e.g., airport pickup, breakfast).
• Legal obligations — To comply with accounting, tax, and regulatory requirements.
• Property improvements — To analyse occupancy patterns and improve our services (aggregated, non-identifying data).

4. Legal Basis for Processing

We rely on the following legal bases under the NDPR/NDPA:

• Contract performance — Processing necessary to fulfil your booking agreement.
• Legitimate interests — Property security, fraud prevention, and service improvements.
• Consent — Where you opt in to marketing communications or non-essential cookies.
• Legal obligation — Tax, accounting, and regulatory compliance.

5. Data Sharing

We may share your personal data with:

• Payment processors — Paystack and/or Flutterwave to process transactions securely.
• Email service providers — To deliver transactional emails (booking confirmations, receipts).
• Legal authorities — When required by law, court order, or government regulation.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. Cookies

Our website uses cookies and local storage to enhance your browsing experience. For full details, please see our Cookie Policy.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above:

• Booking records — 7 years (for tax and accounting compliance).
• Guest contact data — Until you request deletion or 3 years after your last stay, whichever is sooner.
• Technical logs — 90 days.

8. Your Rights

Under the NDPR/NDPA, you have the right to:

• Access — Request a copy of the personal data we hold about you.
• Rectification — Ask us to correct inaccurate or incomplete data.
• Erasure — Request deletion of your data, subject to legal retention requirements.
• Restriction — Ask us to restrict processing of your data in certain circumstances.
• Data portability — Receive your data in a commonly used, machine-readable format.
• Objection — Object to processing based on legitimate interests.
• Withdraw consent — Where processing is based on consent, you may withdraw at any time.

To exercise any of these rights, please contact us at privacy@1136residence.com.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• HTTPS encryption for all data in transit.
• Secure, access-controlled databases.
• Role-based access for administrative users.
• Regular security audits and updates.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: