Frequently Asked Questions

Visit our Booking Hub, select your check-in and check-out dates, choose your preferred suite, fill in your details, and confirm your booking. You'll receive an email confirmation with your booking reference immediately.

We offer three suite types: Studio Suite (for solo travellers or couples), 1 Bed Suite (spacious one-bedroom with separate living area), and 3 Beds Apartment (ideal for families or groups). View full details on our Suites page.

Yes, the minimum stay is typically 1 night and the maximum is 90 nights. These may vary depending on the season. The booking system will automatically enforce the current limits during the reservation process.

Absolutely. Simply enter the guest's name and contact details during checkout. The booking confirmation will be sent to the email address provided. Please note the named guest must present valid ID at check-in.

We accept payments via Paystack (card payments), Flutterwave, bank transfer, and pay on arrival. Available methods are displayed during checkout based on admin configuration.

Bookings marked as "Pending Payment" are automatically cancelled after a configured grace period (typically 24–48 hours). You'll receive an email notification before and when the cancellation occurs. The suite is then released for other guests.

The total displayed at checkout includes your nightly rate, VAT (7.5%), and service charge (5%). Optional service add-ons (e.g., airport pickup, breakfast) are clearly listed with their fees before you confirm. No hidden charges.

A refundable security deposit may be included in your booking total. It's fully refunded after check-out inspection confirms no damage or outstanding charges. The deposit amount is shown in your booking summary.

Check-in: 2:00 PM (14:00)
Check-out: 12:00 PM (noon)
Early check-in or late check-out may be available upon request, subject to availability. Contact our concierge team in advance.

Please bring a valid government-issued photo ID (National ID, international passport, or driver's licence). The name should match the one on your booking confirmation.

All guests enjoy complimentary access to: infinity pool, fitness centre, smart home controls, high-speed WiFi, 24/7 butler & security service, and the co-working boardroom. View the full list on our Amenities page.

Yes, secure on-site parking is available for all guests at no additional charge. The premises are monitored 24/7 with CCTV and access-controlled entry gates.

Yes, if guest cancellation is enabled by management. You can cancel via the link in your confirmation email. Cancellations made at least 48 hours before check-in are eligible for a refund (partial or full, as per current policy). See our Booking Terms for details.

Refunds are processed to the original payment method within 5–10 business days. Bank transfer refunds may take slightly longer depending on your bank.

No-shows (failure to check in without prior cancellation) forfeit the full booking amount. We recommend cancelling in advance if your plans change to be eligible for a refund.